Rachel Hochstein is originally from Oshkosh, WI. Before beginning her undergraduate degree, Rachel spent a year living and studying abroad in Oulu, Finland. She attended Florida State University and earned bachelor's degrees in theatre and in hospitality management and a master's degree in business administration. While completing her undergraduate and master's degrees, Rachel worked in resort hotels, food and beverage, and theatrical stage management. Her research centers on the role of data privacy in customer engagement management.