What are your primary job responsibilities?

I lead a team of auto claims operations managers, owning strategic initiatives geared towards driving sustainable improvements for the organization. The portfolio includes training/onboarding, staffing, expenses, capacity, compliance, processes and customer experience 

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Why did you choose the MS-RMI Program at FSU?

I decided to pursue the MS-RMI program based on the program’s reputation, faculty make-up and brand of the school. 

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How did your graduate education help shape your professional experiences?

It helped immensely by making me well-rounded and opening many more doors than just what my working career aligned with. Additionally, the degree alone was my ticket to interviews and project assignments. 

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What did you like best about pursuing an MS-RMI degree from FSU?

I liked the content of the material. Every class was relevant, current and thought-provoking. 

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How has working in your industry changed the way you look at the world?

I have always been a responsible person for the most part, but working in insurance makes one ultra-responsible. I have multiple spreadsheets, notes, and lists of pros and cons for all sort of things. I also have a strong sense of public responsibility. Seeing people with limited options, and being faced without financial support through insurance, is a real-world reminder to help support those around you. 

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What advice would you give yourself in college?

Get to know your classmates in a meaningful way and stay connected to them after classes end and graduation passes. 

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Who do you admire and why?

I admire my grandfather because he’s consistent, supports everyone’s dreams, serves others, takes on more than his fair share, has a sacrificial heart and is a hard worker. I’ll stop there, but he is awesome. 

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How do you handle work-life balance?

I don’t work on the weekends. You’d be surprised that almost everything can wait until Monday. 

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What would someone be surprised to learn about you?

I have recently taken up road cycling. 

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Favorite office snack?

Popcorn is a daily event for me 

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What’s your favorite source for keeping up with industry news?

I keep up through P&C Specialist and daily relevant content that comes to my inbox. 

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What’s the one thing you couldn’t do without at work?

I can’t live without a white board. Organization is an uphill battle for me, so a nice white board is a lifesaver. 

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Best piece of advice you’ve given?

Make them tell you “No.” Don’t stop yourself from getting an opportunity. 

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What keeps you awake at night?

The future of the economy and customer behaviors, more specifically how customers will view and utilize the insurance industry in the future. 

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What are your success habits?

Setting up one-on-one meetings with people outside of your daily network so that you constantly meet people. 

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If you could go back to the beginning of your time at FSU, would you do anything differently?

I’d develop a closer relationship with the professors. Aside from them being great people, I’d leverage their relationships and advice. 

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If you were tasked with designing a new course at FSU for all students to take, what would it be?

What books/articles would you assign? I’d design a class on “Professional Presence,” which would focus on branding, networking, presenting, leadership, career planning and managing professional setbacks. Books that I would assign are “Emotional Intelligence 2.0,” “The Power of Broke,” “Change Your Questions, Change Your Life” and “Dare to Lead.