Noyan Ilk

Assistant Professor of Management Information Systems
Noyan Ilk
142 RBB
Academic Specialty
Business Analytics

Ph.D., Management Information Systems, University of Arizona
M.S., Management Information Systems, Florida State University
B.S., Management Engineering, Istanbul Technical University

Areas of Expertise

Service Analytics
Service-oriented Computing
Online contact centers

Noyan Ilk is an assistant professor of Management Information Systems (MIS) in the College of Business at the Florida State University. His research addresses analytics problems that are at the intersection of service operations and information systems domains. Specifically, he seeks to develop novel methods and policies to effectively manage service systems in electronic mediums. Noyan has taught courses in business analytics, business intelligence and information systems topics at both undergraduate and graduate levels. His work has been published in journals such as MIS QuarterlyManagement ScienceJournal of Operations ManagementDecision Support SystemsDecision SciencesInformation & Management, among others.

Selected Published Research

Stability of Transaction Fees in Bitcoin: A Supply and Demand Perspective (Forthcoming). MIS Quarterly

Improving Customer Routing in Contact Centers: An Automated Triage Design Based on Text Analytics (Forthcoming). Journal of Operations Management

When More is Less: Field Evidence on Unintended Consequences of Multitasking (2018). Management Science.