Ph.D., Management Information Systems, University of Arizona
M.S., Management Information Systems, Florida State University
B.S., Management Engineering, Istanbul Technical University
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Noyan Ilk is an assistant professor of Management Information Systems (MIS) in the College of Business at the Florida State University. His research addresses analytics problems that are at the intersection of service operations and information systems domains. Specifically, he seeks to develop novel methods and policies to effectively manage service systems in electronic mediums. Noyan has taught courses in business analytics, business intelligence and information systems topics at both undergraduate and graduate levels. His work has been published in journals such as MIS Quarterly, Management Science, Journal of Operations Management, Decision Support Systems, Decision Sciences, Information & Management, among others.
Stability of Transaction Fees in Bitcoin: A Supply and Demand Perspective (Forthcoming). MIS Quarterly.
Improving Customer Routing in Contact Centers: An Automated Triage Design Based on Text Analytics (Forthcoming). Journal of Operations Management.
When More is Less: Field Evidence on Unintended Consequences of Multitasking (2018). Management Science.